We are sure that you will love our products.

If you are facing an issue with your purchase, please reach out to me as soon as you can of the time of your purchase stating your issues, and I will help make it right for you!

To be eligible for a return or refund, your items must meet the following criteria:

• Physical products: Must be in the same condition that you received them, unused, with tags, and in their original packaging.
• Digital products: Due to the nature of digital products I'm unable to accept refund requests on that.

You’ll also need the receipt or proof of purchase. Items on sale and promotional materials are not eligible for return or refund.

Initiating a Return or Refund

To start a return or request a refund, contact us at info@mynursenotes.com. We aim to respond within 24 hours. If your return or refund is accepted, we’ll send you a return confirmation along with detailed instructions on how to proceed within 3 working days. Physical items should be returned according to the instructions provided. Refunds will be processed upon verification that physical items have been returned in their original condition. Items sent back to us without first requesting a return will not be accepted, shipping in cases of refund is not covered.

We recommend contacting us via email before initiating a return or refund as stock levels may vary. We will thoroughly handle your case to ensure a satisfactory outcome.

For any return or refund questions, please contact us at info@mynursenotes.com

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For physical items, please take photos of the damage for your records and contact us within 24 hours.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your returned item, or reviewed your digital product refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 hours of our receipt or decision. Please remember it can take some time for your bank or credit card company to process and post the refund.