Q1: How do I download the digital product after purchasing it?
A1: Once your payment is processed, you will receive an email with a link to download your purchased digital product. Simply click on the link, and the download will start automatically.

Q2: How long does it take for my payment to process?
A2: For some orders, it usually takes up to 1 hour for the payment to be processed by your bank.

Q3: I have made the payment, but I haven’t received the email with the download link. What should I do?
A3: If you haven't received your files within 1 hour after payment, please first check your spam/junk folder. If you still can't find the email, please reach out to us via email, info@mynursenotes.com and we will assist you promptly.

Q4: I clicked on the download link, but it's not working. What should I do?
A4: Please ensure you have a stable internet connection and try the link again. If you continue to face issues, contact us, and we'll provide a solution as soon as possible.

Q5: Can I download the digital product multiple times?
A5: Yes, the download link will be active for unlimited time, as long as the business is active.

Q6: I accidentally deleted the digital product from my device. Can I re-download it?
A6: Yes, you can re-download the product using the link provided in the email.

Q7: What format is the digital product in?
A7: The format of the digital product will be mentioned in PDF.

Q8: How do I get in touch if I face any issues?
A8: If you encounter any issues or have further questions, please email us. We aim to reply within 24 hours to help resolve any concerns you might have.

Q9: Is my payment secure?
A9: Yes, we prioritize the security of our customers' data. We use trusted payment gateways "Stripe & PayPal" to ensure your payment details remain confidential and safe.

Q10: What if I'm not satisfied with the digital product?
A10: Your satisfaction is essential to us. If you're not pleased with the product, please email us detailing your concerns, and we'll address them promptly.